Privacy Policy

1. Introduction

The Recovery Machine LLC ("we," "us," or "our") operates the website therecoverymachine.co and the Recovery Machine mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

2. Information We Collect

We may collect the following types of information:

• • Personal Information: Name, email address, phone number, and mailing address when you book a session, fill out a form, or subscribe to our communications.
• • Health Information: Recovery goals, medical history, and health conditions provided through our intake form, used solely to ensure safe and personalized recovery sessions.
• • Payment Information: Payment details processed securely through Stripe. We do not store full credit card numbers on our servers.
• • Usage Data: Browser type, IP address, pages visited, and interaction data collected automatically to improve our services.
• • SMS Consent Data: Phone number, consent status, timestamp, and IP address when you opt in to receive text messages.

3. How We Use Your Information

We use the information we collect to:

• • Process and manage your bookings and payments
• • Provide personalized recovery sessions based on your health information
• • Send booking confirmations, reminders, and follow-up communications
• • Send promotional offers and deals via email or SMS (with your consent)
• • Improve our website, services, and customer experience
• • Comply with legal obligations

5. Data Sharing and Disclosure

We do not share or sell user data with third parties for promotional or marketing purposes.

We may share your information only in the following limited circumstances:

• • Service Providers: We may share your information with subcontractors or outsourced service providers solely to fulfill the services you have requested (e.g., payment processing via Stripe, SMS delivery via Twilio).
• • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share end-user opt-in data with third parties or affiliates for marketing or promotional purposes. Opt-in data is shared only with subcontractors or outsourced service providers solely to fulfill the service you render to your end-user.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through Stripe's PCI-compliant infrastructure and is never stored on our servers.

7. Your Rights

You have the right to:

• • Access, correct, or delete your personal information
• • Opt out of marketing communications at any time
• • Unsubscribe from SMS messages by replying STOP
• • Unsubscribe from email communications via the unsubscribe link in any email
• • Request a copy of the data we hold about you

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: